1. YOUR ACCOUNT
1.1. In order to open an account ("Your Account") to use the Website services, you should provide your e-mail address, choose a password and fill-out the information required to complete the registration by providing us with the personal information, including your name, date of birth and phone number.
1.2. The name provided during registration has to correspond your real name. The Company reserves the right to request at any time satisfactory proof of your identity (including but not limited to copies of a valid passport / identity card or any other document to verify your identity) to check the given personal information. If you do not supply or not able to provide us with such information, we can suspend your account until you provide us with the information required and/or block it in case we do not receive it.
1.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions (bonus, winnings).
1.4. If you have any questions or if you encounter any problems during registration, you can contact Support Service by sending an email to us.
1.5. You may only open a single account at the Website. Any other account you open on the Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:
1.5.1. all transactions made from the Duplicate Account will be made void;
1.5.2. all stakes or deposits made using that Duplicate Account will be returned to you; and
1.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrawn from the Duplicate account shall be returned to us on demand.
2. PAYOUTS (WITHDRAWALS).
2.1 You may request withdrawal of funds from Your Account at any time provided that:
2.2. any Checks referred to in paragraph 6 of the Terms above have been completed.
2.3. When making a cash-out request a certain points need to be considered:
2.4.1. all information in your Profile must be filled out;
2.4.2. funds must be withdrawn with the same method used for depositing;
2.4.3. in accordance with MasterCard regulations, in some cases we cannot return your funds to your MasterCard credit card. If this happens, we must ask you to kindly choose an alternative payment method available on the website;
2.4.4. If the requested amount exceeds one thousand united states Dollars (USD 1,000) or more, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents, such as the Passport or an ID card (page with a photo).
The passport series and number may be painted out on the image. If you made deposits to your account with the plastic card you must also send us the copies of this card’s front side and back side. The first six digits and the last four digits of the card’s number (if you have the card number embossed note that the same digits must be covered on the card’s front side and the back side ) must be visible, the CVV2 code must be painted out.
2.4.5. if the total bet is less than three times the first deposit, the Company reserves the right to withhold 10% (but no less than 0.5 USD or the equivalent sum) of the amount being withdrawn in order to cover the bank transfer expenses. If the deposit was made via the plastic card the administration takes away 20% of the current player balance.
2.4.6. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in instalments.
2.4.7. If a player wins USD 20,000 or more the Company reserves the right to divide the pay-outs into monthly installments of at least $ 5,000, until the full amount is paid out. No interest on the outstanding amounts will be paid out. Wins from progressive jackpots are not affected by this clause.
2.4.8. We reserve the right to charge a fee amounting to our own costs for withdrawal of funds that have not been put into play.
3.1. BONUS MONEY - SUMMARY
You may be awarded bonuses or bonus money when You register to join our casino or during your time as a member of our casino. You are able to opt-out of receiving bonuses from Us at any time by contacting Our Customer Services department ator through our live chat. Or, if you have not yet registered with us, bonuses will not be applied to Your account if you do not tick ‘I want to receive bonuses’ checkbox on the registration form. It is important that You fully understand the terms of each bonus offer that you participate in. This section contains the general terms and conditions associated with all bonuses within our casino. In addition, each bonus offer may also have supplementary terms and conditions that will be provided when You are invited to participate in the offer.
3.2. BONUS MONEY - SUMMARY
3.2.1. BONUSES – THE DETAILS
All bonuses are based on the following rules. When you have a bonus on your account:
Any winnings that you receive cannot be withdrawn until you have met the Wagering Requirements for that bonus.
The bonus amount itself may also not be withdrawn until you have met the Wagering Requirements. In some cases, the bonus is Non-Redeemable, in which case the bonus amount can never be withdrawn.
Not all bets will not count towards wagering requirements, for example low risk roulette bets. See below for more details.
Only one Bonus can be awarded for any specific event unless We state otherwise, and only one Bonus can be active on your Account at any time.
Please ensure your read all other terms below that relate to bonuses.
3.2.2 BETTING AND MAKING WITHDRAWALS WHEN YOU HAVE A BONUS
All Withdrawals depend on fulfilling all conditions specified above and the verification of all ID documents requested.
When You have met the Wagering Requirements for the active bonus, it may be withdrawn.
4. COMPLIMENTARY POINTS
4.1. The Company rewards its loyal and regular players by giving them a possibility to gain the player points ("Comp Points") that you can transfer into Your Accounts hence obtaining real money for free to play with real bets with the possibility to win real money. From the moment you starting to play and place your first wager you will begin to accumulate complimentary points.
4.2. Depending on the number of bets placed in different games that are divided into categories with the multiplier, you get a certain number of Comp Points:
1/50 - all slots;
1/100 - blackjack, poker, video poker;
0 – baccara, kazinovar, reddog.
If, for example, you play a slot machine, then by placing bets a total of 50 dollars you receive 1 (one) comp point.
4.3. Depending on the number of Comp Points accumulated during game, you will be awarded with the certain status:
NOVICE (the required number of Comp Points is from 0 to 10);
REGULAR (the required number of Comp Points is from 10 to 50);
VIP SILVER (the required number of Comp Points is from 50 to 500);
VIP GOLD (the required number of Comp Points is from 500 to 5000);
VIP PLATINUM (the required number of Comp Points is from 5000 to 25000);
MAX POWER (the required number of Comp Points starts from 25000).
4.4. If you do not confirm your email address you will not have an opportunity to convert Comp-points to your money balance.
4.5. Depending on the status of the player the Company provides different Com point conversion rates to credit them to user accounts.
0 - 10
10 - 50
50 - 500
500 - 5000
5000 - 25000
25000 - ∞
4.6. Comp Points that you earn can be used as buy-in for tournaments and can be redeemed in some cases as promos on the set dates and are recorded against Your Account. You may view the available Comp Points in the Profile section of Your Account.
4.7. The Company reserves the right to remove from Your Account all accrued Comp Points dormant for a period of 6 (six) months or more.
4.8. In the event that the Company believes you are abusing or attempting to abuse a comp point or other promotion, or is likely to benefit through abuse or lack of good faith from the Terms adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw any Comp Point or promotion from you, or rescind any policy with respect to you, either temporarily or permanently, or terminate your access to the services and/or block Your Account. The Company shall be under no obligation to refund to you any funds that may be in Your Account other than the amount of your original deposit.
4.9. Comp points can be only accumulated when the bets are placed out of Cash Balance of a user.
4.10 Wager for all Comp points makes 40x